Shop Policy

Our office is open Monday-Friday 11:00 pm to 6:00 pm If you have any questions regarding sizes, materials, and any other product attributes, feel free to contact us, and we'll gladly assist you.

Returns or Exchanges

- We don't accept returns or exchanges on custom cut chains and any custom personalized items but if you have any issues please get in touch with us, and we'll gladly provide assistance with your concerns.
- The chain spool is 100 ft. so any chain order less than 100 ft. will be considered a custom cut chain. We don't accept any returns on sold items. No exception.
- Every claim must be made within 7 days after the delivery


- All measurements are taken outside of the link (outer diameter).
- All cut chains come in one continuous piece.
-In some cases products are not available, we will ship whatever product we have in stock, for unavailable products we issue the refund.

New styles

We’re constantly designing new styles and collections. Come back soon to discover what’s new and pick your favourite

              Terms & Conditions

              Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.

              The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store

              We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.

              The headings in these Conditions are for convenience only and shall not affect their interpretation.

              We recommend that you print and keep a copy of these Terms and Conditions for your future reference...